Google reviewsComing soon

Every review gets a reply — fast and in your voice

Google reviews for all your branches come into Klamna next to your customer conversations. AI suggests a polite reply in your voice, your staff review and approve it, and low ratings alert the right person immediately.

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  • AI-suggested replies
  • Low-rating alerts
  • All branches in one place
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Features

Your Google reputation under control

All reviews in one place

Reviews for every branch and location in one screen, filtered by branch and stars.

AI-suggested replies

A ready reply that fits the review, in a tone close to your customers; staff edit and approve before it is posted.

Low-rating alerts

A one- or two-star review alerts the branch manager straight away, before it escalates.

Team assignment

Each branch or review goes to the person in charge, and you know who replied and when.

From review to ticket

A serious complaint becomes a follow-up ticket so it actually gets fixed, not just answered in public.

Reputation reports

Average rating per branch, response speed and recurring topics in the comments.

Coming soon

Coming soon — here is what you can do today

Managing Google reviews inside Klamna is being prepared and will be announced as soon as it is live. Meanwhile, tools available today serve the same goal: a satisfaction survey after every call or chat spots unhappy customers before they post, and a WhatsApp message after the call can carry your Google review link to satisfied customers.

  • Customer surveys after calls and chats (available)
  • Automatic WhatsApp after a call (available)
  • Register interest and we will tell you as soon as it is live
Register interestCustomer surveys
Why reviews matter

Reviews are the first thing a new customer sees

Before calling or visiting, most customers check your rating on Google Maps. Replying to every review — the good ones as well as the bad — shows a team that cares, and a quick reply to a complaint can turn an upset customer into a loyal one. Replies must be honest and follow Google's policies: no paid or conditional reviews.

  • Reply to every review promptly
  • Turn complaints into real fixes
  • Ask every customer for a review, with no incentive
Guide: replying to Google reviewsOmnichannel inbox
FAQ

Frequently asked

When will Google reviews management be available?
It is coming soon and being prepared. Register your interest on the contact page or WhatsApp and we will tell you as soon as it is live; meanwhile you can use satisfaction surveys and WhatsApp-after-call messages today.
Does the AI post replies by itself?
The idea is that AI suggests and a person approves. No reply goes out in your company's name until someone on your team has reviewed it.
Can you delete negative reviews?
No. Google removes reviews only under its own policies (such as abusive or fake content), and you can report them from your account. What we help with is the right reply and fixing the problem.
Does it suit companies with many branches?
Yes, that is the main goal: all branches in one place, each with its own owner and alerts.
From the blog

Related articles

2026-11-01Replying to Google Reviews: A Process and Ready RepliesHow to reply to good and bad Google reviews to win new customers: ready replies per rating, who replies, how fast, and when to open a ticket.

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