United Arab Emirates

WhatsApp API and a cloud call center in the UAE

For companies in Dubai, Abu Dhabi, Sharjah and beyond: all WhatsApp chats and calls on one platform, answered by your team in Arabic or English from anywhere.

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  • Meta Business Partner
  • Your UAE number on the API
  • Remote onboarding
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features

Everything your company needs in the UAE

WhatsApp API on your local number

The official WhatsApp API from a Meta Business Partner on your company number in the UAE, with templates, interactive buttons and a product catalog.

Shared inbox

WhatsApp, Messenger, Instagram, Telegram and website chat on one screen, with unlimited agents on one number.

No-code chatbot

Menus, questions and hand-over to agents, plus an AI assistant that answers from your knowledge base around the clock.

AI voice agent

Answers and makes calls in the Emirati dialect and other Gulf dialects, books appointments and hands over to a person when needed.

Cloud call center

Queues, IVR, call recording and live monitoring from the browser or app; numbers and SIP trunks depend on what each country offers.

CRM

One profile per customer with calls, chats, deals and tasks, plus integrations with popular CRMs.

WhatsApp campaigns

Approved-template campaigns with scheduling and delivery/read receipts; replies go to agents or the bot.

Arabic support

A well-equipped team helps you in Arabic with remote setup and training.

Multilingual teams

Route chats by language or department, with each agent replying in their language on the same company number.

For branches and remote teams

Your Dubai and Abu Dhabi teams on one screen

Whether your team sits in one office or across emirates, each agent logs in from the browser or app while supervisors watch chats, calls and performance live.

  • Automatic routing by team or language
  • Response-time and CSAT reports
  • Android and desktop apps, iPhone coming soon
For stores and real estate

From the first message to the deal

Store integration for order notifications, a CRM that keeps every customer history, and approved-template WhatsApp campaigns for offers and new projects.

  • Order notifications and confirmations on WhatsApp
  • Lead follow-up in the CRM
Quick summary
  • The official WhatsApp API runs on your UAE company number, with unlimited agents.
  • Inbox, chatbot, CRM and AI work fully in the UAE; phone numbers and trunks depend on availability.
  • Remote onboarding; data hosted in Saudi Arabia.

Why UAE companies move to the WhatsApp API

The UAE market is fast and multilingual, and customers prefer WhatsApp. Replying from one phone or the Business app loses messages and hides who answered whom. The official WhatsApp API keeps your own number but lets a whole team reply from one platform with automatic assignment and reports.

A cloud call center without hardware

Agents take calls in the browser, the app or a SIP desk phone, with queues, IVR, recording and a live wallboard. See our cloud call center.

Phone numbers and SIP trunks depend on what is available in each country; we check UAE options with you before starting. WhatsApp and chat work on your number from day one.

Multilingual service from one number

Split the shared inbox by language or team, use canned replies in several languages and send brochures or videos from the files library in one click.

Common UAE use cases

  • E-commerce: order notifications, COD confirmation and approved-template campaigns.
  • Real estate: a bot qualifies leads and hands them to the right agent, all logged in the CRM.
  • Clinics and services: WhatsApp reminders and an AI voice agent for after-hours calls.

Remote onboarding

  1. Video discovery call.
  2. Free trial.
  3. Meta verification and connecting your UAE number (green-tick application for eligible accounts).
  4. Setup of teams, routing, replies and bot.
  5. Remote training and Arabic support.

WhatsApp and inbox from SAR 149/month; call center SAR 90 per user/month. Prices exclude VAT; Meta fees and call minutes are usage-based. See pricing and trust.

Ready to organise WhatsApp and calls in the UAE? Book your demo.

FAQ

Frequently asked

Can I connect my UAE company number to the WhatsApp API?
Yes. The API works on your local UAE number, as long as it can receive the verification code by SMS or call and is not in use on another WhatsApp app at activation.
Do you provide a UAE phone number for the call center?
Numbers and SIP trunks depend on what is available in each country. We review the UAE options with you first; WhatsApp and chat work without restrictions.
Can my team reply in English?
Yes. Agents reply in any language they write, and you can set up a dedicated team for English conversations and route chats to it.
Where is my customer data stored?
On servers inside Saudi Arabia. If your UAE sector has data-location requirements, check them before subscribing.
How much is the WhatsApp API and inbox?
The WhatsApp and inbox plan is SAR 149/month including one user and one WhatsApp number; extra users SAR 59. Prices exclude VAT; Meta conversation fees are usage-based.
How does onboarding work from the UAE?
Fully remote: a discovery call, free trial, Meta verification and number connection, then setup and training by video call.

Let customers reach you instantly

We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.

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