Customer e-mails next to WhatsApp and calls
Connect info@ or support@ once and let your team answer e-mails from the same inbox — with assignment, notes and the full customer history. For marketing, send e-mail campaigns with clear reports.
- Microsoft 365 & Gmail
- Any IMAP/SMTP mailbox
- Tracked campaigns
Everything your team needs to answer e-mail
Connect any mailbox
Microsoft 365, Outlook and Gmail with secure sign-in, or any company mailbox via IMAP and SMTP.
One shared inbox
E-mail shows as a conversation next to WhatsApp, Instagram and Messenger, auto-assigned to the team.
Replies in the same thread
Replies leave from your company address in the same thread and signature, and the answer comes back to the same conversation.
Full customer history
E-mails are saved on the customer file with calls, chats and tickets.
Send from the customer page
Write a new e-mail from a contact or lead page, with attachments.
Campaigns with reports
Opens, clicks, bounces and unsubscribes for every campaign.
E-mail campaigns that reach people and respect them
Design your message with a simple editor or HTML, pick the audience from contacts, labels, filters or a CSV, and schedule it. The platform sends within your mailbox's daily limit so you are not blocked, and an unsubscribe link is always there.
- Variables such as name, company and custom fields
- A do-not-e-mail list respected automatically
- Open, click and bounce tracking
No e-mail lost in one person's mailbox
Instead of one person answering from their laptop, the whole team sees new e-mails, and supervisors know who owns each message and when it was answered.
- Auto-assignment and internal notes
- Canned replies and attachments
- Response-time reports
Frequently asked
Which mailboxes can I connect?
How much is the e-mail channel?
How many e-mails can a campaign send?
Do campaigns handle unsubscribes?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.