Omnichannel inbox
All your channels on one screen
WhatsApp, Instagram, Messenger, Telegram, website chat and calls — your team answers everything from one place.
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features
Organised service however busy it gets
Auto-assignment
Each chat goes to the free agent or right team.
Canned replies
Saved replies and templates speed up answers.
Bot first
The bot answers and collects details, then hands over.
Website chat
Website chat and call widget into the same inbox.
CSAT
Automatic satisfaction survey after resolution.
Mobile app
Agents reply from their phone with instant alerts.
Reports
See who answers and how fast
First-response time, resolved chats and satisfaction per agent and channel — in exportable reports.
- SLA metrics for chats
- Labels and tags
- Linked to the customer file and tickets
FAQ
Frequently asked
Which channels are supported?
WhatsApp API, WhatsApp QR, Instagram, Messenger, Telegram, website chat and calls.
Can I route chats by team?
Yes — by team, skill or language, with manual transfers.
Is there a mobile app?
Yes — the Klamna Android app with alerts for chats and calls; the iPhone app is coming soon.
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.