Bringing businesses closer to customers
From Riyadh, Etisalna builds the cloud, WhatsApp and AI communication tools businesses here need — licensed by the CST.
Why we built Klamna
We saw businesses juggling a PBX, a single WhatsApp phone, a separate CRM and another billing tool — with customers lost between them. So we built Klamna: all communication in one place, in Arabic, hosted in the Kingdom.
- A well-equipped, forward-thinking team that knows the market and your customers
- Partnerships with STC, Mobily, GO and Alibaba Cloud
- Meta verified partner for WhatsApp
What sets us apart
Customer first
We measure success by your customers' satisfaction.
Trust & security
Your data is protected and stays in KSA.
Innovation
AI that speaks our dialect.
Closeness
Fast support in Arabic.
Our technology & telecom partners
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.
- Etisalna (legal name: Etisalna Call Establishment) is a Saudi business based in Riyadh that builds Klamna, one platform for calls, WhatsApp, AI, CRM and invoices.
- Licensed by the CST, a Meta Business Partner for the WhatsApp API, with customer data hosted inside Saudi Arabia.
- We serve businesses across the Kingdom and the GCC remotely: setup, training and support on 920031338, WhatsApp and e-mail.
Who we are
Etisalna is a Saudi cloud communications company. Our head office is in Riyadh (Al Yarmouk) and we also have an office in Cairo (visits by appointment); we serve customers in other cities and GCC countries remotely, with online onboarding and remote setup.
Our product is Klamna, a single platform for sales and customer service teams, from the first call or WhatsApp message to the tax invoice.
What we build and why
Many companies run a PBX from one vendor, WhatsApp on a single phone, a separate CRM and invoicing in another tool, so customers repeat their story every time. Klamna brings together a cloud PBX and call center, the official WhatsApp API and an omnichannel inbox, chatbots and an AI voice agent, a CRM, and ZATCA-compliant invoicing. All in Arabic and English, hosted in KSA. See pricing.
Why one platform
- Agents know the customer instantly: last call, last WhatsApp chat and last invoice on one screen.
- Managers see everything: calls, chats and agent performance in one dashboard.
- Clearer cost: one subscription instead of several vendors, with a free trial on sign-up.
- Faster rollout: same users and permissions across every module.
Your team can answer from the browser, the Android app (iPhone app coming soon), the Windows/Mac desktop app or a desk phone, so remote staff answer the same number as the office.
How we work with you
- Discovery and demo of your current pain points.
- Free trial with your own team.
- Setup: numbers, WhatsApp, IVR, queues, contact import.
- Remote training for supervisors and agents.
- Follow-up and support as you grow.
We focus on making Klamna easy for business owners, not only developers: Arabic settings, ready industry templates, and a team that helps you build your IVR, queues and chatbot. Larger companies get fine-grained permissions, detailed reports and an API.
Values, sectors and coverage
Customer first, transparent self-built packages, security (trust & security) and continuous improvement by a well-equipped, forward-thinking team. We serve clinics, online stores, real estate, restaurants, logistics, finance, education, travel and more. In the UAE, Kuwait, Qatar, Bahrain and Oman, WhatsApp, inbox, CRM and AI work fully; calls run over SIP trunks and numbers as available in each country. Data is hosted in Saudi Arabia.
Want to see Klamna? Book a demo or call 920031338.