Oman

WhatsApp API and a cloud call center in Oman

For tourism, distribution and service companies in Muscat, Salalah, Sohar and beyond: all chats and calls on one platform, answered from anywhere.

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  • Meta Business Partner
  • Your Omani number on the API
  • Remote onboarding
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features

Everything your company needs in Oman

WhatsApp API on your local number

The official WhatsApp API from a Meta Business Partner on your company number in Oman, with templates, interactive buttons and a product catalog.

Shared inbox

WhatsApp, Messenger, Instagram, Telegram and website chat on one screen, with unlimited agents on one number.

No-code chatbot

Menus, questions and hand-over to agents, plus an AI assistant that answers from your knowledge base around the clock.

AI voice agent

Answers and makes calls in the Omani dialect and other Gulf dialects, books appointments and hands over to a person when needed.

Cloud call center

Queues, IVR, call recording and live monitoring from the browser or app; numbers and SIP trunks depend on what each country offers.

CRM

One profile per customer with calls, chats, deals and tasks, plus integrations with popular CRMs.

WhatsApp campaigns

Approved-template campaigns with scheduling and delivery/read receipts; replies go to agents or the bot.

Arabic support

A well-equipped team helps you in Arabic with remote setup and training.

Order and delivery updates

WhatsApp notifications at each stage and automatic answers to "where is my order?".

For tourism and services

Bookings and reminders on WhatsApp

Customers book a trip or appointment on WhatsApp, receive a reminder beforehand, and the AI voice agent answers calls in peak seasons.

  • Automatic reminders with approved templates
  • Hand-over to staff when needed
Quick summary
  • Omani customers value calm, courteous replies, and WhatsApp is their closest channel.
  • The official WhatsApp API on your Omani number, with a shared inbox, bot and a Gulf-dialect AI voice agent.
  • Numbers and trunks depend on availability; remote onboarding; data hosted in Saudi Arabia.

WhatsApp API in Oman

With the official WhatsApp API on your company number, several agents reply at once, every customer history is kept and service stays consistent.

One inbox for a distributed team

Split the shared inbox by branch or team, with automatic routing and live response-time stats; Instagram, Messenger and web chat arrive in the same place.

Common use cases

  • Tourism: bookings, multilingual replies, brochures from the files library and reminders.
  • Distribution: dealer orders, delivery updates and approved-template campaigns.
  • Clinics and services: bookings and tickets with SLA.

AI in Gulf dialect

The AI voice agent answers calls in Gulf dialects and hands over to staff; the chatbot assistant answers from your knowledge base. Both run on your own OpenAI key.

Cloud call center

Queues, IVR, recording and a wallboard in the call center, from browser, Android or desktop (iPhone app coming soon). Numbers and SIP trunks depend on each country.

Remote onboarding

  1. Video discovery call.
  2. Free trial.
  3. Meta verification and connecting your Omani number.
  4. Branches, teams, bot and replies.
  5. Remote training.

WhatsApp and inbox SAR 149/month, call center SAR 90 per user, AI add-on SAR 199/month; yearly plans get two months free. Prices exclude VAT. See pricing.

Ready to organise customer service in Oman? Book your demo.

FAQ

Frequently asked

Does the WhatsApp API work with an Omani number?
Yes, on your local Omani number, provided it can receive the verification code and is not on another WhatsApp app at activation.
Do you provide an Omani number for the call center?
Numbers and SIP trunks depend on what each country offers; we review Oman options first. WhatsApp, chat and bots work without restrictions.
Does the AI agent understand Omani dialect?
The voice agent and AI assistant are designed for Gulf dialects; we test with your real customer questions before going live.
How much are the chatbot and AI?
The chatbot comes with the WhatsApp and inbox platform (from SAR 149/month); the AI add-on is SAR 199/month and OpenAI usage runs on your own key. Prices exclude VAT.
Is training remote?
Yes. Setup and training are done by video call, with Arabic support after launch.
Where is the data stored?
On servers inside Saudi Arabia. Check any Omani sector data-location rules before subscribing.

Let customers reach you instantly

We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.

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