Call analytics
Hear every call without listening
AI transcribes each call, scores customer satisfaction and agent tone, and surfaces complaints and opportunities — in Arabic.
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features
From recordings to decisions
Transcription
Call text with speaker separation.
Satisfaction
A 1–5 score per call.
Agent score
Tone and script adherence.
Outcome & category
Sale, enquiry, complaint… automatically.
Search & filter
Find calls by mood or score.
Privacy
Your own key and fine-grained permissions.
FAQ
Frequently asked
Does it support Saudi dialect?
Yes — transcription and analysis support Arabic and Gulf dialects.
Is every call analysed automatically?
Your choice: automatic or on demand, with a budget limit.
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.