Team & quality
A disciplined team and quality you can measure
Everything a supervisor needs: attendance and shifts, quality scoring, coaching, internal chat and fine-grained permissions.
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features
Tools for smart supervisors
Attendance & shifts
Logins, logouts and breaks with reasons.
Breaks pause queues
Agents on break receive no calls.
Quality evaluation
Scorecards for calls and chats.
Coaching
Feedback and improvement plans per agent.
Team chat
Direct messages, groups and announcements.
Team leads & roles
Leads see their team; custom roles.
FAQ
Frequently asked
Can I see who is online now?
Yes — a live board of each agent: available, on a call, or on break.
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.