An 800 number that is free for your customers
Customers call at no cost, and you receive calls on the cloud PBX with IVR, queues, recording and reports. We help with the paperwork through licensed carriers.
- Free for callers
- Via licensed carriers
- Connected to the PBX
Why a toll-free 800 number?
Encourages calls
The call is free for the caller, so there is no reason to hesitate.
Trust and image
An 800 number signals a company that invests in its customers.
IVR and routing
A voice menu routes callers to sales, support or branches.
Call-center queues
Calls are distributed fairly to agents.
Call recording
Every call on the toll-free line is recorded and archived.
Usage reports
Call counts, rush hours and missed calls, so you know what you pay for.
Business hours
Different routing after hours and on holidays.
WhatsApp alongside
An option to move callers to WhatsApp at busy times.
Pick the number that fits your business
An 800 number is free for the caller and the company pays for the call; with a 9200 unified number the call cost is shared between caller and company. Many companies use both.
- One PBX and one IVR for both
- Separate reports per number
- Number fees depend on carrier and type
- An 800 toll-free number is free for the caller; the company pays for the call.
- We help you get one in Saudi Arabia through licensed carriers and connect it to the cloud PBX, IVR and call center.
- Number fees depend on the carrier and number type; we share the current offer before you decide.
What is an 800 number?
An 800 number lets customers in Saudi Arabia call you at no cost while your company pays for the call. It suits customer service, complaints, campaigns and sensitive services such as insurance and finance. More detail is in our guide to the 800 toll-free number in Saudi Arabia.
800 vs 9200
| Item | 800 toll-free | 9200 unified |
|---|---|---|
| Who pays for the call | The company; free for the caller | Shared between caller and company |
| Number subscription | Company, per carrier and type | Company, per carrier and type |
| Typical use | Service, complaints, campaigns | Sales and general enquiries |
See also the 9200 unified number page.
How to get one with Etisalna
- Needs session: expected volume, teams, 800 only or with 9200.
- Documents: usually a valid CR plus company and signatory details; the carrier sets the exact list.
- Application through a licensed carrier, with the approved fees shared before activation.
- Connection to the cloud PBX, IVR and queues.
- Testing from different phones, then go-live.
After the number rings
Calls pass through the IVR, fair call center queues with position announcements and call-back, call recording and reports. Agents answer on the mobile app, browser or desk phone.
Controlling the cost
Because the company pays for every minute, answer frequent questions in the IVR or on the WhatsApp chatbot, staff your rush hours and enable call-back.
Sectors and promotion
Insurance, finance, maintenance and service companies, large clinics and consumer brands use 800 lines for claims, fault reports (opened as tickets in the ticketing system), bookings and after-sales. Show the number at the top of your website, on invoices and products and in WhatsApp auto-replies, and label it clearly as free. Before applying, estimate daily calls and duration, decide who answers and your hours, and whether you also need 9200 or a virtual landline.
Pricing
Number and call fees depend on the carrier, number type and usage. The platform starts at SAR 90 per user per month with IVR, recording, queues and reports. Prices are in SAR and exclude VAT. See pricing.
Want an 800 number? Contact us for the available options and the current carrier offer.
Frequently asked
How much does an 800 number cost?
What is the difference between 800 and 9200?
What documents are needed?
How long does activation take?
Can I move my existing 800 number?
Can WhatsApp run on an 800 number?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.