Your AI agent works inside your own systems
A customer writes on WhatsApp or calls: "I want to book tomorrow afternoon" or "Where is my order?". The AI agent calls your system through its API, makes the real booking or fetches the real order status, and answers in seconds — and you decide what it may do alone and what needs your approval.
- Real bookings and orders
- Approval mode per action
- Signed requests
From smart answers to work done
An action is a task you define once: its name, when the AI agent should use it, which details it collects from the customer, and the URL of your system it calls.
Books in your system
A clinic appointment, a restaurant table, a car service or a property viewing: it collects the details and creates the booking directly in your booking system.
Checks order status
Asks your system for the status of an order, shipment or invoice and answers with the real information instead of "we will get back to you".
Creates records
A maintenance request, a ticket, a lead or a quote request: it creates it in your system with every detail it collected.
Sends call details
After an AI voice call, it sends your system the call summary and what the customer asked for, so your team can follow up.
Approval mode per action
For each action choose: runs automatically, needs a staff approval first, or switched off.
Signed, secure requests
Once you create a signing secret in settings, every request to your system is signed with it, so your system can verify it came from your Klamna account and was not altered.
Define the action once — the AI agent knows when to use it
You write a short description of the action (e.g. "book a service appointment"), choose the required fields (name, plate number, preferred day) and your system URL. During the chat the AI agent collects the details naturally, sends them to your system, reads the answer and tells the customer the result.
- Asks the customer for missing details instead of sending an incomplete request
- Runs or waits for a staff approval, depending on the action setting
- Every run is logged in the conversation for supervisors to review
The voice agent books while on the line
The same actions work with the AI voice agent that speaks like us in the Saudi dialect: the customer calls, asks for an appointment or about an order, and the voice agent checks your system and answers on the same call. After every call your system can receive its full details by webhook, and your system can decide live where the next incoming call goes.
- A webhook after every call with its full details
- Live call routing by your system (dynamic destination)
- Handover to a person whenever the customer needs one
What can it get done for you?
Any system with an API can become part of the conversation: your appointments system, order system, ERP, or an internal tool your team built. If your store runs on Salla or Zid, the ready-made integration is there with no coding.
- Clinics: book, move or cancel an appointment in the clinic system
- Restaurants and venues: reserve a table or an event
- Car services and maintenance: a slot and a request number
- Real estate: a viewing slot and the buyer's interest
- Stores and delivery: order and shipment status
Frequently asked
Do I need a developer to connect my system?
What is the approval mode?
How does my system know the request came from Klamna?
Does it work on calls or only on WhatsApp?
What stops the AI from doing something I don't want?
Where does customer data go?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.