Ticketing & SLA
No complaint delayed or forgotten
Every request becomes a ticket with an owner and a deadline — and escalates automatically when late.
Licensed by CSTOfficially licensed by the CST
Meta verified partnerOfficial WhatsApp API and the green tick
Hosted in Saudi ArabiaYour data and calls stay in the Kingdom
Cybersecurity compliantWe meet the cybersecurity requirements for IT companies
Local partnersSTC, Mobily, GO, Alibaba Cloud
Features
Support done right
SLA policies
Response and resolution times by priority.
Auto-escalation
Alert and reassign on breach.
From any channel
Open tickets from a chat or call.
CSAT
Customers rate after closure.
Business hours
The clock pauses out of hours.
Reports
SLA compliance per team.
FAQ
Frequently asked
Can I set different SLAs?
Yes — by priority, request type or customer.
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.