Cloud call center software that lifts your team
Smart queues, a live wallboard, AI call analysis and reports that show where to improve — fully cloud and ready in days.
Supervisor and agent tools in one place
Queues & routing
Ring-all, round-robin or least-busy, with priorities and skills.
Live wallboard
Live calls, waiting callers and answer rate in real time.
Listen, whisper, barge
Supervisors coach agents without the customer hearing.
AI call analysis
Transcripts, customer satisfaction and agent scores.
Call-back
Callers request a call-back instead of waiting.
Post-call survey
Automatic satisfaction survey after each call.
Callers reach the right person first time
Clear IVR, queue position announcements and a call-back option — and overflow to another team or WhatsApp when everyone is busy.
- Position and wait-time announcements
- Automatic overflow
- Optionally hide caller numbers from agents
The customer file pops with the call
As the call rings the agent sees the customer name, history, chats and tickets — and logs the outcome in a click.
- Klamna CRM or HubSpot, Zoho, Salesforce
- Wrap-up codes
- Quality evaluation
Frequently asked
What is the best call center system in Saudi Arabia?
How much does a call center cost?
Does it support remote work?
Are there supervisor reports?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.