Every call recorded and archived, found in seconds
Automatic recording of inbound and outbound calls on every extension and queue, with a searchable archive, quality scoring and AI analysis, all stored on servers in the Kingdom.
- Automatic
- Search & download
- Hosted in KSA
Call recording built for quality
Automatic recording
Every inbound and outbound call is recorded with no action from the agent.
Search & filters
Search by number, agent, date or queue.
Call archive
Recordings are kept on servers inside the Kingdom.
Quality forms
Score calls with clear criteria and share results with agents.
AI analysis
Transcript, speaker separation, summary, sentiment and agent score.
Call journey
Each recording is linked to the call path from number to IVR to agent.
On the customer record
Calls appear on the customer timeline in the CRM.
Live listening
Supervisors listen, whisper or barge in when needed.
From recording to real improvement
Recording alone is not enough. Combine it with quality forms and AI analysis to learn what customers really say and who on the team needs coaching.
- A summary of each call instead of listening in full
- Agent score and customer sentiment
- Clear evidence in disputes
- Business call recording protects both sides and lifts service quality when tied to scoring and coaching.
- Etisalna records calls automatically with a searchable archive on servers in KSA and optional AI analysis.
- Tell callers they are recorded, limit access, and check your sector rules with a legal adviser.
Why call recording matters
Phone calls are where prices, delivery dates and agreements are made. A proper call recording system lets you find any call in seconds and settle disputes with facts. The bigger gain is quality: supervisors review calls, score agents and spot recurring questions.
What you get
- Automatic recording of inbound and outbound calls on extensions and queues, on app, browser or desk phone through the cloud PBX.
- A call archive searchable by number, agent, date and queue, linked to each call journey.
- Calls on the customer timeline in the CRM.
- Recordings stored on servers inside Saudi Arabia.
Recording and the law
See our article on call recording rules in Saudi Arabia. Common good practice: announce recording in the IVR, define the purpose, restrict access by permission, set a retention period in line with the Personal Data Protection Law, and share files carefully.
From recording to quality
In the call center software you build quality forms, add wrap-up codes and post-call surveys. AI call analysis adds transcripts with speaker separation, summaries, sentiment and agent scores, using your own OpenAI key.
Using recordings for coaching
Real calls are the best training material. Build a library of good examples (a closed sale, a calm complaint resolution) for new hires, and review weaker calls privately with the agent. Quality reports then show where the team needs coaching, based on data rather than impressions.
Outbound calls too
Sales and collections teams using the predictive dialer are recorded as well, so you can check scripts, agreements and calling-hour compliance.
Questions to ask before choosing a system
- Is every call recorded automatically?
- Where are recordings stored?
- Can I find a months-old call quickly?
- Are calls linked to the customer record?
- Who can listen and download?
- Are there quality and analysis tools?
Pricing
Recording is included in the call center plan from SAR 90 per user per month. AI analysis is part of the AI add-on (SAR 199 per month) with your own OpenAI key. Prices are in SAR and exclude VAT. See pricing and licences and security.
See the archive and quality tools live: book a demo.
Frequently asked
Is call recording legal in Saudi Arabia?
Where are recordings stored?
Are mobile-app calls recorded?
How much is call recording?
Can I control who hears recordings?
Can the system summarise a call?
Can I download and share a recording?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.