OpenAI API Key: Create It and Run Your AI Agent

The first question any manager asks before running an AI agent is: "where does the AI come from, and who pays for it?". In Klamna the answer is simple: the AI runs on an OpenAI API key that belongs to your company. The OpenAI account is in your name, the credit is under your control, and you see your usage in detail in OpenAI's own dashboard.

This guide walks you through creating the key, setting a spending limit, connecting it to Klamna, and which features use it, with a few security tips.

Why your own key?

• Full cost control: you set the credit and the monthly limit, and you can stop or replace the key at any time.
• Transparency: OpenAI's dashboard shows usage day by day.
• Separation: your key serves your company only.
• Flexibility: inside Klamna you choose which features may use the key and can add a monthly cap of your own.

How to create an OpenAI API key

These are the same steps shown in Klamna under AI settings › "How to get your OpenAI key":

1. Create an account at platform.openai.com with your company e-mail (or log in).
2. Add credit: Settings › Billing › Add payment details, then buy prepaid credit. The key does not work without credit.
3. Recommended: Settings › Limits › set a monthly budget, so spending never goes over what you want.
4. Create the key: API keys › Create new secret key › name it "Klamna", permissions "All" › Create.
5. Copy it right away (it starts with sk- and is shown only once), paste it into Klamna, press Save, then use "Test the key".

A common mistake: a ChatGPT Plus subscription is separate and does not include API usage. You still need credit on platform.openai.com.

Connecting the key to Klamna

• The key is stored encrypted and never shown again, not even to administrators; only a short hint tells you which key is in use.
• Under "Use the key for" you tick the features allowed to use it: AI agents, the voice agent, call analysis, chat summaries.
• You can set a monthly cap inside Klamna as a second safety layer on top of OpenAI's limit.
• Replace or remove the key in one click; the features pause until a new key is saved.

Which features use the key?

AI agents on WhatsApp and chat

The AI agent answers customers on WhatsApp, Instagram, Messenger and website chat from your company knowledge, books appointments and hands over to staff when needed. AI agents are now a stand-alone add-on: buy as many as you need with any package, not tied to the number of WhatsApp inboxes.

AI voice agent

The AI voice agent answers calls and speaks like us in the Saudi dialect, routing or booking for the caller. To let it act inside your own systems, see AI API actions.

AI call analysis

AI call analysis transcribes each recording with agent and customer separated, and produces a summary, customer sentiment and a performance score. Results are saved per recording, so the same call is not analysed twice.

Chat summaries

A quick summary of a long conversation before a colleague takes over, so the customer is not asked the same questions again.

Security tips

• One company key, on a company account and e-mail, not a personal one.
• Never send the key by WhatsApp or e-mail; paste it straight into Klamna.
• Rotate the key when someone with access to the OpenAI account leaves: create a new key, save it in Klamna, delete the old one at OpenAI.
• Always keep a monthly limit at OpenAI, and a cap in Klamna too.

Frequently asked questions

Do I need an OpenAI key to use AI agents in Klamna?

Yes. Klamna's AI features run on your company's own OpenAI key, pasted once into the AI settings.

Who pays for AI usage?

OpenAI bills your company's account directly from the credit you add. You can set a monthly limit at OpenAI and an extra cap inside Klamna.

Is a ChatGPT Plus subscription enough?

No. ChatGPT Plus is separate and does not include API usage; you need credit on platform.openai.com.

Can anyone see my key after I save it?

No. It is stored encrypted and never shown again; only a short hint is displayed.

How many AI agents can I run?

AI agents are a stand-alone add-on: choose the number you need with any package, each with its own instructions, channels and hours.

Ready to run an AI agent in your company? Talk to us and our well-equipped team will help you set up the key and the agent, or sign up now, build your own package and see the price before you pay.