- An AI voice agent answers calls in Saudi dialect (Najdi, Hijazi) and other Gulf dialects: it answers questions, books appointments, opens tickets and transfers to a human when needed.
- On Klamna: AI add-on SAR 199/month, OpenAI usage on your company's own key and budget, and call minutes by usage (SAR, excluding VAT).
- Best results: AI for repetitive and after-hours requests, humans for complaints and complex sales.
Imagine a colleague who picks up every call on the first ring, at 3 a.m. or at peak time, and speaks your customers' dialect. This is not a "press 1 for sales" menu. The caller has a natural conversation and the agent acts on what they ask.
How it works
The agent runs on your cloud PBX like an extension. Calls can reach it directly, from the IVR, or when agents are busy. Each turn goes through three stages:
- Listening: speech-to-text that handles Saudi and Gulf dialects.
- Understanding and acting: an AI model uses your knowledge base and instructions to answer, book, open a ticket or transfer.
- Speaking: text-to-speech in a tone close to your team's.
Dialects
Najdi (Riyadh, Qassim), Hijazi (Jeddah, Makkah, Madinah) and other Gulf dialects for customers in the UAE, Kuwait, Qatar, Bahrain and Oman. You choose formal or friendly tone and write your own greetings. In very noisy calls the agent politely asks the caller to repeat, then transfers if needed.
What it can do
- Answer FAQs from your knowledge base.
- Book appointments via the appointments module and send WhatsApp confirmations.
- Open tickets in ticketing with full details.
- Transfer to the right human queue with a summary.
- Take voicemail after hours and summarise it.
- Make outbound calls for confirmations, follow-ups and dialer campaigns.
Traditional IVR vs AI agent
A classic IVR ("press 1 for sales") is great for fast routing but does not understand speech or resolve requests, and deep menus frustrate callers. The AI agent listens to free speech and completes the task. They work well together: the IVR routes, and the AI agent handles departments with repetitive requests. See what is IVR.
Use cases by industry
- Clinics: booking, confirming and rescheduling, insurance and location questions, urgent cases straight to reception.
- E-commerce: order status, return policy, COD confirmation calls.
- Restaurants: hours, table bookings, peak-time overflow.
- Real estate: after-hours listing enquiries, collecting city, district and budget, then handing over to the agent.
- Maintenance services: logging reports and giving the caller a ticket number.
Privacy and control
You decide what the agent knows and must never say. Keep confidential data out of the knowledge base and define clear transfer rules. Klamna data is hosted in Saudi Arabia, the platform follows cybersecurity requirements, and AI calls use your own key. See trust.
Example call (illustrative)
"Hello, this is the virtual assistant at Smile Dental Clinic, how can I help?" The caller asks for a cleaning next week in the afternoon. The agent offers Monday 4:30 or Wednesday 5:00, books Wednesday and confirms on WhatsApp. If the caller says they are in severe pain and want a person, it transfers to reception immediately.
Cost
| Item | Cost | Note |
|---|---|---|
| AI add-on | SAR 199/month | Voice agent, AI assistant, call analysis |
| OpenAI usage | By usage on your account | Your own key and monthly budget |
| Call minutes | By usage | Billed per second |
| Base plan | e.g. Call center SAR 90/user/month | PBX and queues for your human team |
Prices in SAR, excluding VAT. Using your own key means you see consumption directly and there is no hidden margin. OpenAI sets its own prices, which change. To estimate: count monthly calls and average length, start narrow (e.g. after hours only), set an OpenAI budget, monitor for two weeks, then expand.
AI or human?
AI suits FAQs, booking and after-hours or peak overflow. Humans should handle complaints, complex sales, sensitive or urgent medical and financial cases, and key accounts. AI takes the repetitive load so your team can focus on calls that need expertise and empathy. To review human calls, use AI call analysis.
Common mistakes
Launching everything on day one instead of one clear scenario. Stale knowledge bases with outdated prices or hours. No route to a human. Vague instructions instead of explicit promises, limits and rules for upset callers. Never reviewing sample calls and summaries. No monthly cap on the OpenAI account.
Getting started
- Pick a first scenario.
- Prepare the knowledge base.
- Write instructions, including when to transfer.
- Connect your OpenAI key and set a budget.
- Test with different dialects and hard cases.
- Launch and review recordings and summaries in week one.
FAQ
Will callers know it is AI?
We recommend the agent introduces itself as a virtual assistant. Being transparent builds trust.
Why my own OpenAI key?
You control the budget, see usage yourself, and pay actual usage directly to OpenAI.
Can it call customers?
Yes, for confirmations, follow-ups and campaigns, transferring interested leads to staff.
Want to hear the AI agent in your dialect? Contact us or call 920031338.
