The call ends, the follow-up sends itself
Turn it on for any extension: after every answered outbound call (or every call) the customer gets a ready WhatsApp message — a location, a brochure, a link or a thank-you. The rep moves on to the next call and the customer has all the details.
- Per extension
- Template or text
- No annoying repeats
One message at the right moment makes the sale
Set per extension
Each rep or department has its own message: sales send the location, support sends the ticket link, reception sends a thank-you.
Answered or all calls
Send after answered calls only, or after every call even if the customer did not pick up ("we tried to reach you").
Approved template or text
Use Meta-approved WhatsApp templates with variables such as customer and rep name, or free text inside the conversation window.
Minimum call length
Set a number of seconds so very short or dropped calls do not trigger a message.
Cooldown
The customer does not get the same message on every call; you set how long before it can repeat.
Saved on the customer timeline
The message appears in the customer's conversation and CRM file, and their reply comes back to the same rep.
What to send after the call?
The idea is simple: the customer forgot the address or wants the details after hanging up. Instead of asking "send it on WhatsApp", the message arrives before they ask.
- The project or showroom location after a sales call
- A brochure, catalogue or PDF quote
- Thanks for your time with a satisfaction survey link
Your PBX and WhatsApp on one platform
Because the cloud PBX, WhatsApp and CRM live on the same platform, the message leaves from your official WhatsApp number and is linked to the call on the customer timeline. With own-customer profiles, the reply goes straight back to the rep.
- From your official company WhatsApp number
- Replies return to the same rep
- Works with mobile and browser calls
Frequently asked
Do I need the WhatsApp API?
Why do I need an approved template?
Will the customer get the same message every time?
Does it work for incoming calls?
What does it cost?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.