Shifts and breaks wired into calls and chats
Agents start their shift with one click and are logged into their queues and available for chat automatically. On a break with a reason, calls stop and chats are held — and when they come back, everything returns exactly as it was.
- Shifts linked to queues
- Breaks with reasons
- Lateness reports
Attendance that understands call center work
Start the shift in one click
Clocking in logs the agent into their assigned queues and opens chats for them — no manual steps.
Shifts tied to queues and chat
Give each shift its hours, its queues and the chat channels the agent works on.
Breaks with reasons
Prayer, lunch, meeting, training… the agent picks a reason, calls pause and chats are held instead of being lost.
Exact restore after a break
Ending a break puts the agent back into the same queues and the same chat status they had before.
Auto-close for forgotten shifts
If an agent forgets to clock out, the shift closes automatically after 16 hours so reports stay correct.
Attendance and lateness reports
Login and logout times, every break with its length and reason, and lateness against the shift start per agent and team.
See who is on shift and who is on break right now
The supervisor screen shows every agent live: on shift, on a call, on a break with its reason and how long. Spot an understaffed queue before waiting times grow, and continue from the live call center wallboard.
- Every agent's status, live
- Current break length and reason
- Works with team management and permissions
A break does not stop customer service
When an agent goes on a break, their open chats are held or reassigned according to your settings, and calls go to colleagues in the queue. The customer notices nothing, and you know exactly where the team's time went.
- Calls go to the rest of the queue
- Chats are held, never dropped
- Works in the browser, the mobile app and the desktop app
Frequently asked
How is this different from a fingerprint device?
Can I define my own break reasons?
What if an agent forgets to clock out?
Does it work for remote agents?
How much does attendance cost?
Let customers reach you instantly
We set up a trial of the Klamna platform with your numbers and team, and show you how it organises calls and chats from day one.